Software Defined Network Engineer

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The Software Defined Network Engineer is a key member of the resolver group for NSX related (globally) related events and issues reported by service desk, application owners and alerts from VCOPs and other monitoring tools. The Engineer executes and supports NSX related changes in production in coordination with the SDDC development group. The position will also need the individual to improve operations by developing standard operating procedures and knowledge articles. The Engineer will also be a key contributor to automation roadmap and strategy to improve policy driven automated operations.
Key responsibilities of this role include: contributing as a key member of the resolver group for all NSX related inquiries, events and issues. Supporting operations teams with periodic updates, assist in communications to business about all NSX related incidents. Troubleshooting and resolving a broad range of issues related to NSX. Reviewing and owning RCA (Root Cause Analysis) creation in support of Problem Management. Maintaining operational stability. Working with the SDDC development team continuously improve automated provisioning and operations through pattern/workflow documentation. Administering all Production/Dev/QA NSX infrastructure. Meeting target SLAs; working with customers to ensure all workflows are documented and continually updated. Coordinating crisis management with relevant stakeholders.
A minimum of a Bachelor's Degree is required. A Post Graduate Degree is preferred. A minimum of 6 years of experience with Network, datacenter technologies and operations at an Enterprise or service provider required. A minimum of 1 year of experience with SDN (Software Defined Network) capabilities (operations or engineering) required. VMware NSX training completion and certification is preferred. 1+ years of experience with VMware virtualization, vCloud suite and VMware NSX require. Strong technical background and experience in virtualization, network and other technologies is preferred. ITIL V3 knowledge is required and certification is a plus. Prior experience in supporting global operations preferred. Following Enterprise level process frameworks required. Independent judgment and technical problem solving, decision-making strength is required. Excellent interpersonal, oral and written communication skills are required. Self-starter with strong teamwork abilities and customer service skills is required. Experience in working in a DevOps or Scrum methodology is preferred. This position requires 10% to 20% travel.

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